Responsible Gaming at TheSpin

At TheSpin, we believe that online casino games should always remain a form of entertainment. Gaming should be enjoyable, controlled and based on informed decisions—not treated as a way to earn money, recover financial losses or solve personal problems.

This Responsible Gaming page explains how to maintain healthy gaming habits, recognise potentially harmful behaviour and find professional support when needed. TheSpin is intended only for players aged 21 or older, or the minimum legal gambling age in their jurisdiction, whichever is higher.

Our Approach to Responsible Gaming

TheSpin encourages every player to stay aware of the time and money they spend while playing. Random outcomes are an essential part of casino games, which means that winning is never guaranteed. Previous results do not influence future spins, rounds or hands.

Responsible gaming means setting clear personal limits, understanding the risks and stopping when the experience is no longer enjoyable. Players should never gamble with money required for rent, food, bills, education, healthcare or other essential expenses.

How to Keep Gaming Under Control

The following principles can help you maintain a balanced approach:

  • Decide how much money you can afford to spend before you start playing.
  • Set a time limit for each gaming session.
  • Consider all money spent on gaming as entertainment expenses.
  • Never borrow money or use credit to continue playing.
  • Do not chase losses by increasing bets or extending a session.
  • Take regular breaks and avoid long, uninterrupted sessions.
  • Do not play while upset, stressed, tired or under the influence of alcohol or other substances.
  • Keep gaming separate from work, family responsibilities and social activities.
  • Review your gaming activity regularly and honestly.

Taking a break is always the right decision when gaming stops feeling entertaining or begins to affect your mood, finances or daily routine.

Warning Signs of Problem Gambling

Gaming behaviour can become harmful gradually. It is important to recognise early warning signs and take action before the situation becomes more serious.

You may need to reconsider your gaming habits if you:

  • Spend more money or time than originally planned.
  • Frequently try to win back previous losses.
  • Hide your gaming activity from friends or family members.
  • Borrow money, sell possessions or delay payments to fund gaming.
  • Feel anxious, angry or restless when you cannot play.
  • Neglect work, education, relationships or personal responsibilities.
  • Use gaming to escape stress, loneliness or emotional difficulties.
  • Continue playing despite financial or personal consequences.
  • Find it difficult to stop even after deciding to do so.

Experiencing one or more of these signs does not automatically mean that you have a gambling problem. However, it may indicate that taking a break, setting stricter limits or speaking with a professional would be beneficial.

Responsible Gaming Tools

Depending on your location and the features available for your account, responsible gaming controls may include:

  • Deposit limits: restrict how much money can be deposited during a selected period.
  • Wagering or loss limits: control the amount that can be spent or lost.
  • Session limits: restrict the length of time spent playing.
  • Reality checks: receive reminders showing how long a session has lasted.
  • Cooling-off periods: temporarily suspend access to gaming.
  • Self-exclusion: block access to your gaming account for a longer period.

Some restrictions may not be removed immediately once activated. This is designed to prevent impulsive decisions. Contact TheSpin customer support to learn which responsible gaming options are available for your account.

Taking a Break

A cooling-off period can be useful when you feel that gaming is becoming too frequent or emotionally difficult. During this period, access to gaming may be restricted temporarily.

Use the break to review your spending, discuss the situation with someone you trust and decide whether additional support is needed. A temporary break should not be used merely as a short pause before attempting to recover previous losses.

Self-Exclusion

Self-exclusion is intended for players who need a stronger and longer restriction. It may prevent access to an account for a selected period or permanently, depending on the options available.

Before requesting self-exclusion, players should withdraw any available balance where permitted and review any active bonuses, promotions or pending transactions. TheSpin support can explain the applicable process and account conditions.

Players should not attempt to bypass self-exclusion by creating another account, changing personal information or using someone else’s account.

Protection of Minors

TheSpin is strictly intended for adults aged 21 and over, or the legal gambling age applicable in the player’s jurisdiction. Minors are not permitted to register, deposit funds or participate in real-money games.

Parents and guardians should take appropriate precautions when sharing computers, smartphones or tablets with minors:

  • Do not save account passwords on shared devices.
  • Keep banking and payment information secure.
  • Log out after every session.
  • Use parental-control or website-filtering software.
  • Do not allow minors to access identity documents used for verification.

Any suspected underage access should be reported to TheSpin support immediately.

Self-Assessment

Ask yourself the following questions:

  • Do I regularly spend more than I intended?
  • Have I tried to hide how much I play?
  • Do I feel pressure to recover previous losses?
  • Has gaming caused arguments with people close to me?
  • Have I neglected work, study or personal responsibilities?
  • Do I become frustrated when I cannot access games?
  • Have I borrowed money to continue playing?
  • Do I use gaming to avoid difficult emotions?

If you answered “yes” to several questions, consider taking an immediate break and contacting an independent support organisation.

Independent Support Organisations

Confidential information and support may be available through independent organisations such as:

Availability and eligibility may depend on your country of residence. These organisations operate independently, and their inclusion on this page does not imply an official partnership with TheSpin.

If gambling is causing severe emotional distress or you are concerned about your immediate safety, contact your local emergency services or a qualified healthcare professional without delay.

Support for Friends and Family

Problem gambling can also affect partners, relatives and friends. If you are concerned about someone close to you, speak calmly, avoid accusations and encourage them to seek professional support.

Do not lend money to fund continued gaming or help the person hide financial consequences. Independent organisations such as Gam-Anon may provide information specifically for family members and friends.

Marketing Preferences

Players who take a break or request self-exclusion should also consider unsubscribing from promotional emails, text messages and push notifications. Contact TheSpin support if you need assistance managing marketing communications associated with your account.

Contact TheSpin

If you have questions about responsible gaming, account restrictions, cooling-off periods or self-exclusion, contact the TheSpin customer support team through the official support channels available on the website.

Please remember: gaming is not a source of guaranteed income. Set limits, play only with money you can afford to lose and stop whenever the experience is no longer enjoyable.